Cigna To Fully Disclose How Doctors Are Ranked
This article is from the archive of The New York Sun before the launch of its new website in 2022. The Sun has neither altered nor updated such articles but will seek to correct any errors, mis-categorizations or other problems introduced during transfer.
Under an agreement with Attorney General Andrew Cuomo, the health insurance company Cigna will redesign its doctor-ranking program to add transparency, accuracy, and oversight to the process.
Under the agreement announced yesterday, Cigna will fully disclose to its customers how the rankings are devised. The new process will include detailed descriptions if rankings are at all based on cost, and there will be a process for consumers to register complaints. Cigna will also be required to hire an independent monitor to oversee the process. The monitor will report to Mr. Cuomo’s office every six months. The new ranking system will take effect in December 2008, and it will only affect New York customers, Cigna’s chief medical officer, Dr. Jeffrey Kang, said.
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